Customer stories

Outcomes, not screenshots.

Three plants. Three sectors. The same pattern: technicians actually use Kinisis, and the numbers move within a quarter.

FMCG / food production

Northbridge Foods (anonymised)

3 plants · 240 assets · 28 technicians

Challenge

Spreadsheet-based PM and a legacy CMMS that nobody used on the floor. PM compliance hovered at 41% and unplanned downtime ate margin every week.

Outcome

Rolled out QR-driven scans + auto-PM in 6 weeks. PM compliance hit 89% in quarter one; unplanned downtime dropped 37%.

"The technicians actually use it. That alone made it worth the switch."
— Head of Engineering

PM compliance

41% → 89%

Unplanned downtime

↓ 37%

MTTR

↓ 28%

Payback

4.2 months

3PL / warehousing

Harbour Logistics (anonymised)

11 sites · 1,400 assets · 64 technicians

Challenge

Conveyor and MHE breakdowns were the #1 SLA risk. No telemetry, no MTBF visibility, no consistent failure coding.

Outcome

Connected MQTT + Modbus from the bridge to surface live conveyor states. Auto-rules raise work orders on threshold breach.

"We finally know which conveyors are about to fail before they do."
— Reliability Lead

MTBF

↑ 52%

Critical SLA breaches

↓ 71%

Parts overspend

↓ £140k/yr

Payback

5.8 months

CNC / metal fabrication

Vector Precision (anonymised)

1 plant · 62 assets · 9 technicians

Challenge

ISO 9001 audit failures from missing maintenance records and disconnected paper procedures.

Outcome

Single source of truth across procedures, work orders, and audit logs. Document linking + signatures cleared the next audit with zero non-conformities.

"The auditors asked which CMMS we use. That was the moment we knew."
— Quality Manager

Audit findings

12 → 0

Procedure compliance

↑ 94%

PM cycle time

↓ 41%

Payback

3.6 months

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